FAQs

Question 1: Can it be used when charging?

For your safety, we recommend using it after fully charged.

Question 2: How can I get a replacement?

We have a 12-month warranty for all the products. Please feel free to contact our afters-sales email: support@suprent.com.
We'll give you a tailored solution once we receive your message.

Question 3: How long does it take to receive the product?

We'll arrange the shipment within 1 to 2 working day and it takes about 7-15 days normally.
For more Shipping Info

Question 4: Can I have the warranty claim?

Yes, you can. We cover warranty for all our products to ensure you all have a great use experience.
For more informations: Warranty Info

Question 5: How can I track the shipping informations?

If you have questions and wanna track the item, please check by Track Your Order first, if the problem has not been solved, please directly email us via support@suprent.com. We'll check for you. Thanks.

Question 6: Can I have free shipping?

You can enjoy free shipping when the payment is over C$39.99.